(4.7 / 5)12+ Ratings

Drift Reviews

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Overall Rating

4.7
12 Reviews
  • 547%
  • 453%
  • 30%
  • 20%
  • 10%

About Drift

Drift.com is an AI-powered buyer engagement platform that automatically listens, understands, and learns from buyers to create the most personalized experiences possible. It offers a range of features including AI-Powered Chatbots for human-like conversations, Intel & Audiences for hyper-targeted website experiences, Conversational Landing Pages (CLPs) for real-time conversations with visitors, Drift Engage for automatically identifying and understanding visitors and firing custom playbooks that convert, and Bionic Chatbots for automatically built and endlessly personalized playbooks. For any further inquiries, please contact orders@driftmag.com.

Drift Pros & Cons

Here are some pros and cons of using Drift.com:

Pros:

  • Lead generation and productivity features: Drift offers a range of features that help businesses generate leads and increase productivity.
  • Reporting dashboards: Drift provides comprehensive reporting dashboards that allow businesses to track and analyze their performance.
  • Ease of use: Drift is known for its user-friendly interface, making it easy for businesses to navigate and utilize its features.
  • Integrations: Drift integrates with a variety of other platforms, allowing businesses to streamline their operations.

Cons:

  • Overly simplistic and confusing backend UI: Some users have found the backend user interface to be overly simplistic and confusing.
  • Limited customization: The image that can be placed with the pop-up message is very limited in customization.
  • Features aren't explained well: Some users have reported that the features aren't explained well, and it's not clear where to look for explanations.

For any further inquiries, please contact orders@driftmag.com.

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Drift Customer Reviews (12)

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Evelyn Osborne
Evelyn Osborne
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Jun 16, 2024
Travis Wynn
Travis Wynn
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Jun 16, 2024
Ambrosia Zetticci
Ambrosia Zetticci
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Jun 16, 2024
Nicole Langdon
Nicole Langdon
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Jun 15, 2024
Ann Midgette
Ann Midgette
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Jun 15, 2024
Amelie Curry
Amelie Curry
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Jun 14, 2024
Royce Cantin
Royce Cantin
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Jun 14, 2024
Jordan Osborne
Jordan Osborne
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Jun 14, 2024
Fleurette Charette
Fleurette Charette
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Jun 14, 2024
Quico Lugo
Quico Lugo
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Jun 13, 2024

Drift Customer’s Q&A

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Drift Features and Benefits

Drift.com is an AI-powered buyer engagement platform that offers a range of features to create personalized experiences for buyers. Here are some key features and benefits:

  • AI-Powered Chatbots: These provide human-like conversations 24/7, ensuring constant engagement with customers.
  • Intel & Audiences: This feature allows for hyper-targeted website experiences, enhancing the relevance of interactions for each visitor.
  • Conversational Landing Pages (CLPs): CLPs enable real-time conversations with visitors, increasing engagement and conversion rates.
  • Drift Engage: This feature automatically identifies and understands visitors, firing custom playbooks that convert, thereby increasing conversion rates.
  • Bionic Chatbots: These are automatically built and endlessly personalized playbooks, providing a highly tailored experience for each visitor.

For any further inquiries, please contact orders@driftmag.com.

Drift Pricing

Drift.com offers several pricing plans. The Premium plan starts at roughly $600 per month for 10 seats, and additional seats are priced at $80 per month. The Enterprise plan costs around $3,000 per year. All Drift plans come with one included seat. The company also charges a fixed platform fee for all customers. For any further inquiries, please contact orders@driftmag.com.

Payment Method

Drift.com allows users to access and update their payment method under Settings > Organization settings > Plan and Billing. This includes information about the user's plan, such as the number of seats, number of contacts, and monthly cost. Users can also find information about other Drift plans and upgrades via the Upgrade plan button. The Payment Method and downloadable invoices are available via the Billing tab.

For any further inquiries, please contact orders@driftmag.com.

Drift FAQs

FAQ

Drift Alternatives

Here are the top 10 alternatives to Drift.com:

  1. Intercom: Known for its AI-first Customer Service, Intercom offers a complete AI-first customer platform in the industry.
  2. Qualified: Powered by Qualified AI and the Pipeline Cloud Platform, Qualified provides a revolutionary suite of products known as the Pipeline Cloud.
  3. Tidio: Tidio employs deep learning to enhance customer support and drive more sales. It offers automated chatbot training, context and intent recognition, and Natural Language Processing (NLP) chatbots.
  4. FreshChat: FreshChat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
  5. Zendesk Support Suite: Zendesk Support Suite is a system for tracking, prioritizing, and solving customer support tickets.
  6. LiveChat: LiveChat offers many third-party integrations, a proactive and high-quality chat service, a sleek-looking chat widget, and a functionality to book meetings.
  7. LiveAgent: LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal.
  8. Birdeye: BirdEye drives business growth by getting new reviews and improving customer experience.
  9. Zoho CRM: Zoho CRM empowers a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue.
  10. Gorgias: Gorgias is an e-commerce helpdesk that turns customer service into a profit center.

For any further inquiries, please contact orders@driftmag.com.

FAQ

Drift Return Policy?

Drift.com has a 14-day return policy for single order magazines and prints. To be eligible for a return, the item must be unused, in the same condition that it was received, and in the original packaging. Certain goods are exempt from being returned, including perishable goods like coffee or food, intimate or sanitary goods, hazardous materials, flammable liquids or gases, gift cards, downloadable software products, and some health and personal care items. A receipt or proof of purchase is required for a return.

If an item is not in its original condition, is damaged, or missing parts for reasons not due to error, or if it is returned more than 14 days after delivery, only partial refunds may be granted. Once a return is received and inspected, a refund will be processed, and a credit will automatically be applied to the original method of payment.

Sale items cannot be refunded. Only defective or damaged items can be replaced. If an item was marked as a gift when purchased and shipped directly to the recipient, a gift credit for the value of the return will be issued. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to the recipient later, a refund will be sent to the gift giver.

For any further inquiries, please contact orders@driftmag.com.

FAQ

How To Open A Drift Account?

To open an account on Drift.com, follow these steps:

  1. Visit the website and click on "Sign Up" in the top-right corner.
  2. Sign up using your preferred email address.
  3. You'll receive an activation code to the email provided. Enter this code into the prompt on the website.
  4. Once you've verified, you’ll receive all your Magic Wallet details.
  5. You will be prompted to input some basic account information: Language preferences, Widget greeting and Full name.
  6. Next, you'll be prompted to enter some company specific information, Company name, Company website and an Image.
  7. You'll then be prompted to set the primary and secondary colors for how Drift will appear on your website.
  8. Next, you’ll have the ability to choose the type of icon that will appear on your website.
  9. Within this step, you’ll have the chance to set your team’s business hours.

Once these steps are completed, your account is all set up. For any further inquiries, please contact orders@driftmag.com.

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